ON-SITE EXPERIENCE

ACCESSIBILITY & ADA INFO

For more information regarding accessibility and ADA needs, please email adakings@atgentertainment.com.

Accessible Seating

Accessible Seating for eligible patrons can be secured by contacting us at adakings@atgentertainment.com. Accessible seats can also be purchased on our event pages as noted by the wheelchair icon. Patrons can purchase companion seats.

Accessible restrooms are located off the Lobby area located on the main Orchestra level. Additional restrooms are located on the Mezzanine and our lower lobby, but do require the use of stairs.

Due to the historic nature of Kings Theatre, we do not have elevators anywhere inside of the venue. To access the Mezzanine level, guests must utilize stairs. Entrance to Kings Theatre and inside the main show space is flat and accessible with ramps located inside to access seating.

Assistive Listening Devices

Assistive Listening Devices are available for deaf and hard-of-hearing patrons at no charge. Patrons can request an Assistive Listening Device in advance by contacting us at adakings@atgentertainment.com or pick one up at the theatre. Please see a Guest Service Usher, Supervisor or visit the Guest Services Center upon your arrival to arrange for the use of an Assistive Listening Device.

ASL Interpreters

ASL Interpreters are available for deaf and hard-of-hearing patrons and must be requested in advance. Contact us at adakings@atgentertainment.com to request an interpreter for the event you would like to attend at least one week in advance.

Captioning Services

Captioning Services are available for select events. When captioning is available, venue announcements and emergency announcements made on the Public Address System will be captioned. This mobile-based system allows any guest with a Smart Phone or tablet to view real-time announcements broadcasted in the venue on their phone/tablet. If you have the need for captioning services, please contact us at adakings@atgentertainment.com at least one week prior to the event with your request.

Flashing Lights / Strobe / Haze

Flashing Lights / Strobe / Haze warnings will be posted on the event page via the Kings Theatre website in the case of a show heavily using these effects. Patrons are also alerted via pre-show email communication and signage throughout the venue.

Outside Food and Beverages

Outside food and beverages are prohibited; however, medical exemptions may be granted on a case-by-case basis. For more information, please contact us at adakings@atgentertainment.com at least two days prior to the event you plan to attend.

For guests who have sensory processing needs:

Kings Theatre has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity® Sensory bags: KultureCity® Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services located in the lobby. Sensory bags can be used for all abilities of all ages.
Weighted Lap Pads: Weighted lap pads are available upon request (at no cost by leaving an ID) at Guest Services located in the lobby.
Strobe-Canceling Glasses: Strobe-canceling glasses are available upon request (at no cost by leaving an ID) at Guest Services located in the lobby.
Quiet Space: A Quiet space is available in the fireplace lounge, located in the lobby near Door 6. There is a sign designating this area as a quiet zone.
Headphone Zones: Headphone zones (loud areas) are located throughout the venue, particularly in the theatre and the lobby.

Social Story and KultureCity® App Download the KultureCity® App here (App Store / Google Play) to get your social story to help you further with your visit to Kings Theatre.

ALCOHOL SERVING & CONSUMPTION

For most events at Kings Theatre, alcoholic beverages are available for purchase to patrons ages 21 & up. Guests are required to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Kings Theatre reserves the right to eject anyone under the age of 21 who is observed to be in possession of, or consuming alcohol on the premises. Management reserves the right to deny entry to visibly impaired guests and may refuse the sale of alcohol to any guest. Any impaired guest causing a disturbance will be asked to leave the venue, without a refund.

The sale and service of all alcoholic beverages will cease at specific times during events including approximately one-half hour prior to the end of a Concert performance and after Intermission during Theatrical and/or Family performances. Alcohol service can be discontinued at the discretion of management.

Pursuant to NY State Law, we accept the following forms of identification for purchases of alcohol: Valid United States Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, Canadian Driver’s License and Mexican Consular Card.

At our bars, we partner with Cup Zero, a visionary initiative aimed at curbing single-use cup waste through reusable cups. Guests can enjoy a refreshing beverage and then recycle their cup in our branded bins or return their cup to the bar for a $1 credit off on their next drink. Cups will be commercially sanitized and reused again and again.

ATM

Kings Theatre does not have an ATM onsite; credit/debit cards are accepted at concessions.

BAGS

Bags must be 18”x14”x9” or smaller to be permitted into the building. Oversized bags including hiking backpacks, suitcases, beach bags, etc. will be prohibited from entry into the Theatre. All bags will be thoroughly searched by our security team upon check in.

COAT CHECK

Coat check is available on a show-by-show basis. Please reference the Know Before You Go email that is sent to all ticket holders for information on coat check.

Once your item has been checked, please take a picture of your ticket. Checked items cannot be returned without a tag or photo of tag.

One item per tag. Oversized items are subject to additional charge.

Any unclaimed items will be brought to Kings Theatre’s lost and found. Please contact kingsinfo@atgentertainment.com to inquire about a lost item with a description of the item and the date the item was lost.

FOOD & BEVERAGE

Beverages and light snacks (popcorn, candy, etc.) are available for purchase during events. These can be purchased at our bars found on every level or from our roving concessionaires throughout the theatre *

Outside food and beverages are not permitted inside of the theatre, except in the case of medical exemption. Please contact adakings@atgentertainment.com in advance of the event you will be attending.

Empty water bottles are allowed in the theatre.

All of our beverages are served in reusable cups courtesy of Cup Zero, a visionary initiative aimed at curbing single-use cup waste. Guests can enjoy a refreshing beverage and then recycle their cup in our branded bins or return their cup to the bar for a $1 credit off on their next drink. Cups will be commercially sanitized and reused again and again.

* While we take thorough precautions to minimize the risk of cross contamination, all our food is prepared in a kitchen where nuts, wheat & other allergens are present, therefore we cannot guarantee a completely allergen free environment. If you have a food allergy, please let a member of our staff know before ordering. Full allergen information is available on request.

RESTROOMS

Restrooms are located on the basement, orchestra, and mezzanine level. ADA restrooms are located on the Orchestra level off the main lobby. Family restrooms with changing tables are located on the basement level in addition to the ADA restrooms located on the Orchestra level.

SECURITY

All patrons are subject to security screening using walk-through magnetometers and handheld metal detectors, visual inspection, and bag inspection. Guests who refuse this security screening will not be allowed to enter the venue. Should any guest have a physical condition that does not allow them to walk through a magnetometer (e.g., pregnancy, pacemaker, etc.), please notify Security personnel upon arrival.

MERCH

Artist merchandise is available for purchase during select events.

WI-FI

In the venue, connect to our free public wi-fi KINGS Theatre - Guest in one quick step. Follow the brief on-screen prompt and then you will have access to our in-venue wi-fi.

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